El Paso Regional Communications Center




The El Paso Regional Communications Center is a consolidated facility that is home to the City of El Paso's Police, Fire, and 311 Dispatch, as well as the El Paso County Sheriff's Office Communications Division, City/County office of Emergency Management, Emergency Operations Center, and Fusion & Watch Centers. The enhanced 911 center receives all 911 calls in the region and dispatches requests to the various agencies responsible for responding to the incidents. Coordination exists with the MVRDA and their 911 center for regional emergencies in the Mesilla Valley region.


Stakeholder Role Role Status
El Paso Regional 911 District Owns Existing

Physical Objects

Emergency Management Center

Functional Objects

Functional Object Description User Defined
Emergency Call–Taking 'Emergency Call–Taking' supports the emergency call–taker, collecting available information about the caller and the reported emergency, and forwarding this information to other objects that formulate and manage the emergency response. It receives 9–1–1, 7–digit local access, and motorist call–box calls and interfaces to other agencies to assist in the verification and assessment of the emergency and to forward the emergency information to the appropriate response agency. False
Emergency Commercial Vehicle Response 'Emergency Commercial Vehicle Response' identifies and initiates a response to commercial vehicle and freight equipment related emergencies. These emergencies may include incidents involving hazardous materials as well as the detection of non–permitted transport of security sensitive hazmat. It identifies the location of the vehicle, the nature of the incident, the route information, and information concerning the freight itself. The information supports the determination of the response and identifies the responding agencies to notify. False
Emergency Data Collection 'Emergency Data Collection' collects and stores emergency information that is collected in the course of operations by the Emergency Management Center. This data can be used directly by operations personnel or it can be made available to other data users and archives in the region. False
Emergency Dispatch 'Emergency Dispatch' tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed. False
Emergency Environmental Monitoring 'Emergency Environmental Monitoring' collects current and forecast road conditions and surface weather information from a variety of sources. The collected environmental information is monitored and presented to the operator and used to more effectively manage incidents. False
Emergency Evacuation Support 'Emergency Evacuation Support' coordinates evacuation plans among allied agencies and manages evacuation and reentry of a population in the vicinity of a disaster or other emergency that poses a risk to public safety. Where appropriate, the affected population is evacuated in shifts, using more than one evacuation route, and including several evacuation destinations to spread demand and thereby expedite the evacuation. All affected jurisdictions (e.g., states and counties) at the evacuation origin, evacuation destination, and along the evacuation route are informed of the plan. The public is provided with real–time evacuation guidance including basic information to assist potential evacuees in determining whether evacuation is necessary. Resource requirements are forecast based on the evacuation plans, and the necessary resources are located, shared between agencies if necessary, and deployed at the right locations at the appropriate times. The evacuation and reentry status are monitored and used to refine the plan and resource allocations during the evacuation and subsequent reentry. It communicates with public health systems to develop evacuation plans and recommended strategies for disasters and evacuation scenarios involving biological or other medical hazards. False
Emergency Incident Command 'Emergency Incident Command' provides tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders at or near the incident scene to support local management of an incident. It supports communications with public safety, emergency management, transportation, and other allied response agency centers, tracks and maintains resource information, action plans, and the incident command organization itself. Information is shared with agency centers including resource deployment status, hazardous material information, traffic, road, and weather conditions, evacuation advice, and other information that enables emergency or maintenance personnel in the field to implement an effective, safe incident response. It supports the functions and interfaces commonly supported by a mobile command center. False
Emergency Response Management 'Emergency Response Management' provides the strategic emergency response capabilities and broad inter–agency interfaces that are implemented for extraordinary incidents and disasters that require response from outside the local community. It provides the functional capabilities and interfaces commonly associated with Emergency Operations Centers. It develops and stores emergency response plans and manages overall coordinated response to emergencies. It monitors real–time information on the state of the regional transportation system including current traffic and road conditions, weather conditions, special event and incident information. It tracks the availability of resources and assists in the appropriate allocation of these resources for a particular emergency response. It also provides coordination between multiple allied agencies before and during emergencies to implement emergency response plans and track progress through the incident. It also coordinates with the public through the Emergency Telecommunication Systems (e.g., Reverse 911). It coordinates with public health systems to provide the most appropriate response for emergencies involving biological or other medical hazards. False
Emergency Routing 'Emergency Routing' supports routing of emergency vehicles and enlists support from the Traffic Management Center to facilitate travel along these routes. Routes may be determined based on real–time traffic information and road conditions or routes may be provided by the Traffic Management Center on request. Vehicles are tracked and routes are based on current vehicle location. It may coordinate with the Traffic Management Center to provide preemption or otherwise adapt the traffic control strategy along the selected route. False
Emergency Secure Area Alarm Support 'Emergency Secure Area Alarm Support' receives traveler or transit vehicle operator alarm messages, notifies the system operator, and provides acknowledgement of alarm receipt back to the originator of the alarm. The alarms received can be generated by silent or audible alarm systems and may originate from public areas (e.g. transit stops, park and ride lots, transit stations, rest areas) or transit vehicles. The nature of the emergency may be determined based on the information in the alarm message as well as other inputs. False
Emergency Secure Area Sensor Management 'Emergency Secure Area Sensor Management' manages sensors that monitor secure areas in the transportation system, processes the collected data, performs threat analysis in which data is correlated with other sensor, surveillance, and advisory inputs, and then disseminates resultant threat information to emergency personnel and other agencies. In response to identified threats, the operator may request activation of barrier and safeguard systems to preclude an incident, control access during and after an incident or mitigate impact of an incident. The sensors may be in secure areas frequented by travelers (i.e., transit stops, transit stations, rest areas, park and ride lots, modal interchange facilities, on–board a transit vehicle, etc.) or around transportation infrastructure such as bridges, tunnels and transit railways or guideways. The types of sensors include acoustic, threat (e.g. chemical agent, toxic industrial chemical, biological, explosives, and radiological sensors), infrastructure condition and integrity, motion and object sensors. False
Emergency Secure Area Surveillance 'Emergency Secure Area Surveillance' monitors surveillance inputs from secure areas in the transportation system. The surveillance may be of secure areas frequented by travelers (i.e., transit stops, transit stations, rest areas, park and ride lots, modal interchange facilities, on–board a transit vehicle, etc.) or around transportation infrastructure such as bridges, tunnels and transit railways or guideways. It provides both video and audio surveillance information to emergency personnel and automatically alerts emergency personnel of potential incidents. False

Interfaces To

(View Context Diagram)

City of El Paso Crash Records Database
City of El Paso Emergency Alert System
City of El Paso EOC
City of El Paso Fire and FMS Vehicles
City of El Paso Fusion Center
City of El Paso Infrastructure Monitoring Equipment
City of El Paso Maintenance Dispatch
City of El Paso Police Vehicles
City of El Paso Traffic Management Center
Commercial Vehicle Operator Systems
Commercial Vehicles
County EOCs
El Paso County Transit Dispatch
Fort Bliss Operations Center
Independent School District Police Dispatch
Local Print and Broadcast Media
Municipal Public Safety Dispatch
MVRDA Communications Center
National Weather Service
Private Ambulance Dispatch
Private Ambulance Vehicle
Private Sector Traveler Information Services
Private Tow/Wrecker Dispatch
Regional Medical Centers
Regional Transportation Data Hub
Regional University/College Police
RGCOG Public Safety Dispatch and PSAP
Social Media
Sun Metro Fixed Route Transit Vehicles
Sun Metro LIFT Vehicles
Sun Metro Paratransit Dispatch
Sun Metro Security Cameras
Sun Metro Transit Fixed Route Dispatch
TransVista Web Site
TxDOT DriveTexas Website
TxDOT El Paso District IH–10 Decision Support System
TxDOT El Paso District Infrastructure Monitoring Equipment
TxDOT El Paso District Maintenance Sections
TxDOT El Paso District Office
TxDPS Communications Service
US BCBP Border Patrol Communications Center
US BCBP Bridge Operations Office
US BCBP Customs Sector Communications
UTEP Weather Systems
Utility Company Dispatch
William Beaumont Army Medical Center